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CPV 72212510

Communication software development services

Communication software development is bespoke engineering work that builds or extends the software people and systems use to talk to each other: unified communications platforms, messaging and collaboration tools, contact-channel software, and the integrations that connect them. Under CPV code 72212510, a contracting authority is buying custom development of communication software, not a packaged licence off the shelf.

The code is the head of the Communication and multimedia software development services branch (72212500), sitting above narrower siblings for video conferencing (72212515), interactive voice response (72212512), and remote access (72212514). When a contracting authority needs communication software developed but the work does not fall cleanly into one of those leaves, it lands here.

The code carries real, mid-sized activity: 80 awards (TED 2009-2026), with a mean of about €1.8M across the 38 awards that disclosed a value. France, Romania and Germany place the most. Public search interest in the bare term is low (around 40 monthly searches for the bare phrase), which fits a development code that contracting authorities reach through a parent category or an existing framework rather than by searching for it directly.

When to use this code

For buyers contracting authority

Pick 72212510 when the contract is to develop communication software and the scope is broader than any single sibling leaf. A unified communications platform, an internal collaboration or messaging tool, or a custom contact-channel system points here. If the build narrows to one well-defined function, prefer the matching sibling instead: video conferencing software is 72212515, interactive voice response is 72212512, and remote access software is 72212514.

The boundary that trips contracting authorities is the parent, 72212500, Communication and multimedia software development services. That parent also takes in multimedia work; reserve 72212510 for the communication-software layer specifically, and tag the parent when the deliverable genuinely spans both.

With 80 awards across the full window (TED 2009-2026), this is a working code rather than a rare one, but it is not high-volume. When a communication build sits inside a larger digital programme, set the primary CPV code by the dominant deliverable and accept that some authorities default upward to the parent.

For suppliers bidding

Winners under 72212510 are custom-development shops and systems integrators that can build communication platforms end to end, not licence resellers. Your case rests on delivered references for comparable platforms, unified communications or collaboration tooling, and a credible integration story across telephony, messaging and identity systems. If you bid, lead with the platform you have already shipped, because an authority buying a custom build is buying proof you have done it before.

The disclosed values reward firms that can carry a mid-sized engagement: across the 38 awards with published figures the mean runs about €1.8M (TED 2009-2026), so demonstrable delivery capacity counts. France, Romania and Germany account for the bulk of historical activity, which makes a multi-country delivery footprint more useful here than on a single-market code.

Expect competition from two directions: telecommunications-focused integrators arriving from the equipment and networking side, and generalist development suppliers bidding down from broader software codes. Set alerts on the parent (72212500) and the function-specific siblings too, since related flow surfaces under those codes rather than only under this one.

Industries and typical projects

Software development Custom software Telecommunications System integration Public sector IT

Commonly confused with

72212500
The broader parent also covers multimedia development; choose 72212510 when the build is specifically communication software.
72212515
That sibling is scoped to video conferencing software; pick it when conferencing is the whole deliverable, not the general communication layer.
72212512
Interactive voice response software is its own leaf; reserve 72212510 for communication builds that are not narrowly an IVR system.

Example award titles

  • Single Party Framework Agreement for the Provision of a UC Partner to Dublin City Council
  • Production of Multimedia Online Content
  • Microsoft 365-Based Internal Communications Platform for Maynooth University
  • Prestations de communication (FR)
  • Externe Unterstützung im Arbeitsgebiet Application Connectivity Services (ACS) (DE)
  • Verrichten van ICT-diensten voor Gemeenschappelijke Meldkamer Systemen (GMS) voor de meldkamers in Tilburg en Middelburg (NL)

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Hierarchy

Parent
72212000
Siblings
7221210072212200722123007221240072212500722126007221270072212900
Documented June 2026 · AI-augmented body, human-reviewed before publication. Editorial policy.