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CPV 72315100

Data network support services

Data network support services is the ongoing work of keeping a data network running: monitoring it, fixing faults, applying configuration changes, and supplying the technical help and maintenance that wrap around live network infrastructure. Under CPV code 72315100, a contracting authority is buying upkeep and operational support for a network that already exists, not the design or rollout of a new one.

The code sits inside Data network management and support services (72315000), alongside its one sibling, Data network management services (72315200). The split is real: management is about running and administering the network day to day, while support is the help-desk, break-fix and maintenance layer that keeps it healthy. Many real contracts bundle both, which is why the parent exists.

It is a solidly used operational code: 220 awards carry it (TED 2009-2026), at a mean of about €2.2M across the 127 awards with disclosed values. France places by far the most, ahead of Czechia and Romania. The titles in the history lean toward WAN, IP/MPLS and infrastructure support deals, which fits a code about keeping transmission and enterprise networks online.

Public search demand for the bare term is low, which fits an operational support code rather than a marketed product. Contracting authorities typically reach 72315100 through a parent category or an existing framework, not by searching for it directly.

When to use this code

For buyers contracting authority

Pick 72315100 when the contract keeps an existing data network operational: fault resolution, a network help-desk, maintenance of routers and switches, and the technical support that surrounds live infrastructure. The accepted deliverable is uptime and responsiveness, not a new design.

The boundary that trips contracting authorities is the sibling 72315200, Data network management services. Management is the administration and operation of the network itself; support is the break-fix, maintenance and help layer on top. Where a single contract folds both together, which is common, set the primary CPV code by whichever dominates the statement of work, and reach for the parent 72315000 when the two are genuinely co-equal.

Two neighbours also matter. If the deal is mostly about telecoms transmission capacity rather than supporting the data layer, network services under 72720000 fit better. If it is general network installation and commissioning rather than ongoing support, that points elsewhere again. The cleanest test for 72315100: the work is recurring, it is about an already-built network, and support is the main purpose.

For suppliers bidding

Winners under 72315100 are managed-service and network-operations firms, not project-build integrators. The work is recurring and operational, so your case rests on response-time commitments, named engineers with the right product certifications (Cisco, MPLS, firewall platforms), and a credible 24x7 coverage model far more than on headline price. If you bid against an incumbent, expect a strong switching-risk bias: an authority running a live network is wary of handing support to a stranger, so lead with a concrete transition-in plan and demonstrable service levels.

The shape of the demand favours steady revenue over one-off wins. 220 awards across the full window (TED 2009-2026) with a mean near €2.2M signals real, repeating contracts rather than occasional spend. France dominates the history, ahead of Czechia and Romania (TED 2009-2026), so a credible footprint in those markets, or a multi-country delivery story, helps more than it would on a thin code. Suppliers active under data network management (72315200) bid here too, and the work pairs naturally with reselling and maintaining the underlying hardware.

Industries and typical projects

Telecommunications Networking equipment Infrastructure monitoring IT staff augmentation Public sector IT System integration

Commonly confused with

72315200
Management is the day-to-day administration and operation of the network; support is the break-fix, maintenance and help-desk layer that keeps it healthy.
72315000
The broader parent covering both management and support together. Choose 72315100 only when ongoing support is the primary purpose of the contract.
72720000
Wide area network services centre on telecoms transmission capacity itself, whereas 72315100 supports the data network layer running over it.

Example award titles

  • Network Support and Management Services
  • Support agreement for IP/MPLS transmission network
  • Framework Agreement Network
  • SUPPORT TECHNIQUE SYSTEMES ET RESEAUX (FR)
  • Služby podpory sieťovej infraštruktúry finančnej správy (SK)
  • Assistance technique réseau. (FR)

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Hierarchy

Parent
72315000
Siblings
72315200
Documented June 2026 · AI-augmented body, human-reviewed before publication. Editorial policy.