TenderCodes .eu

CPV 72412000

Electronic mail service provider

An electronic mail service provider runs email as a service for a contracting authority: hosted mailboxes, the mail servers behind them, anti-spam and anti-malware filtering, archiving, and the day-to-day operation that keeps an organisation's email flowing. Under CPV code 72412000, the authority is buying email as an outsourced or managed service rather than buying a one-off software licence to run in-house.

In practice the scope under this code is broad. Some contracts are a clean hosted-mailbox or cloud-email subscription (Microsoft 365 and similar suites turn up repeatedly), others bundle in mail security, archiving, or migration off a legacy platform. The work sits inside Provider services (72410000), the branch of CPV that covers internet, web and application providers, so email here is treated as a hosted utility, not a software build.

The code is steady but mid-volume: 47 awards carry it (TED 2009-2026), at a mean of about €2.8M across the 29 awards with disclosed values. Spain, France and Germany place the most. Public search interest in the bare procurement term is low (the broad parent phrase tops out around 20 monthly searches), which fits a code that authorities reach through a parent category or an existing framework rather than by name.

When to use this code

For buyers contracting authority

Reach for 72412000 when email itself is the thing being procured as a running service: hosted mailboxes, mail security, archiving, or migration to a cloud suite. The test is whether the contracting authority is buying an operated email service rather than software to install and run alone. If the deliverable is a live, managed mail platform, this is the code.

The boundary that trips authorities is the sibling Application service providers (72416000). A full collaboration suite where email is one feature among many (chat, files, calendaring) often fits the ASP code better, whereas an email-led contract belongs here. Where the authority is really buying connectivity, Internet service providers ISP (72411000) is the neighbour to weigh instead.

Many contracts under this code blend email with security or hosting add-ons, so set the primary CPV code by the dominant purpose. Where mailbox provision and operation lead the statement of work, keep it at 72412000 even when filtering, archiving or domain hosting ride along.

For suppliers bidding

The firms that win here are managed-service providers and cloud resellers that operate email at scale, not application developers selling a build. Across the disclosed awards the mean runs high, about €2.8M (TED 2009-2026), which signals multi-year operated contracts rather than small one-off jobs, so a credible operations record and clear service-level commitments carry more weight than headline price.

Where the work concentrates is worth knowing before you chase it: Spain, France and Germany account for most of the historical activity (TED 2009-2026). Because email here is an operated, multi-year service, a fair share of these contracts re-procure a platform the authority already runs, which hands the incumbent a real edge. If you bid against one, compete on migration safety, uptime and a clean cutover plan.

Expect to meet ISP and application-provider suppliers crossing over from the neighbouring codes, plus the big cloud-suite resellers whenever a Microsoft 365 or equivalent subscription anchors the scope. A specific email-security or zero-downtime-migration credential beats a generalist hosting pitch.

Industries and typical projects

Cloud infrastructure Public sector IT SaaS Cybersecurity E-government Telecommunications

Commonly confused with

72416000
Application service providers covers hosted applications broadly; choose 72412000 when email is the operated service rather than one feature of a wider suite.
72411000
Internet service providers ISP sells connectivity and access; 72412000 sells the email service that rides over it.
72415000
That code is for hosting and operating websites; 72412000 is scoped to running email, not web presence.

Example award titles

  • Provision of MailMeter Email Management and Siscin File Management - Annual Premium Support on existing licences and additional new licences and support
  • Group ware and office support tool in the cloud (NO)
  • Renovación de los servicios de correo electrónico. (ES)
  • Services de messagerie électronique et hébergement de noms de domaines de la Camieg. (FR)
  • Lizenzen HCL Notes Stadt Ludwigshafen am Rhein - Dienstleistung (DE)
  • Renovación y mantenimiento del servicio de correo electrónico CLOUD Microsoft Office 365 para la Ciudad Autonoma de Ceuta (ES)

Live tenders

One email when a new tender opens under 72412000.

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Hierarchy

Parent
72410000
Siblings
724110007241300072414000724150007241600072417000
Documented June 2026 · AI-augmented body, human-reviewed before publication. Editorial policy.